Where. We only ship inside the USA and Canada. This includes all US states, Hawaii and all territories such as Puerto Rico. If you are outside of US, please contact us at first.

When. We sell items that are in-stock and ready to be shipped. Most orders are shipped within 24 hours from the time payment was received. Some orders with customer notes can be delayed up to 48 hours for extra processing.

How. All smaller orders are shipped through USPS. Except for APO/FPO, delivery confirmation will be added and the number will be included on your on-line invoice. Some larger orders may be sent with UPS. In this case, a tracking number will be provided.

Delivery Time. USPS First Class takes 5-7 days on average. 99.5% of all orders will be delivered within that time from the shipping date. 0.5% orders can be delayed by USPS. In such cases we ask to wait up to 2 weeks and notify us of non-delivery so that we either reship your order as stated in "Non-Delivery" section or provide a full refund of your payment.

Insurance. We add insurance to most packages over $100. Should your insured package be lost or damaged, we will have to resolve claim forms with USPS before issuing a refund or replacement. We assume the risk for damage or non-delivery on all uninsured packages. If your package is received with defective items, we will ship replacement as stated in our warranty policy. In case of UPS shipping, we will need your phone number to initiate a lost package claim. A UPS representative may call you to confirm the claim.

Non-Delivery. If you do not receive your package within 14 business days from the shipping date, and USPS tracking page confirms that the package was not delivered, we will re-ship the order again. Should you receive both packages, you are liable to return one back to us. We will not reship orders for which USPS states delivery at the destination.

Returned Mail. If your package is returned back by USPS as undeliverable, shipping charges are not refundable. No exceptions. It is our responsibility to pack, mail and provide delivery confirmation. It is your responsibility to make sure your local USPS office delivers mail at the address supplied to us.